In the unlikely event that you are not completely satisfied, get in contact with our customer service, return your handset and we’ll give you 100% of your money back given that you follow the conditions below.

To claim our Money-Back Guarantee:

1. You must have purchased our Bidet Shower Pod from our website.
2. Trial our handset for at least 7 days from the date of delivery, but for no more than 14 days.
3. All 14-day Money-Back Guarantee applications MUST be submitted within 14 days of receiving your handset.
4. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
5. We will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse.

Please ensure that the online User Guide is thoroughly read and understood. If the product has not been used correctly, and as instructed, the refund will not be approved.

Postage costs and the process of sending the handset back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded.

We advise to return the handset via trackable mail. We cannot guarantee that all return items will reach us, unless tracked.

Please allow up to 7 business days for the return to be processed, once it has arrived at our warehouse.